Write to us
Where possible, include your username, device, and a description of the issue. Do not send passwords, SMS codes, or private keys.
Reports and safety
Use the in-app report option for a problematic Echo, profile, or comment. If you cannot access the app, email us a link and short description. If someone is in immediate danger, contact local emergency services; this inbox is not an emergency channel.
Appeal a moderation decision
When optional automated screening is enabled, you may request one human review in the app within 30 days for your own Echo that was rejected or hidden. If you cannot access the app, email your username and Echo ID. Do not attach passwords, verification codes, or private media to email.
Privacy and account deletion
Send data access or correction requests by email. You can delete your account in app settings or, if you cannot sign in, use the email route on our account deletion page. See our Privacy Policy for data handling details.